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Customer Service Consultant

Workplace: Kraków, Lublin, Remote

Description

Codete is not just a software company, it’s a place where tech-enthusiasts can grow by doing what they love and feel valued for what they are. We’re experienced, agile and versatile: we work with a wide range of technologies in projects from many different industries, and the majority of our team are senior-level specialists. At Codete, there’s always something new to learn!

Join Codete and be a part of our first product as a Customer Service Consultant. Medtransfer is a web-based cloud platform that will finally get rid of "CDs" on which results are transmitted all the time. The platform will implement a completely electronic way of transferring test results between facilities, the laboratory, and the doctor.

Location: Kraków, Lublin, Remote

Duties:

  • You will be responsible for taking care of "support channel" (at the beginning replying to e-mails), communicating between team members to obtain information on a reported issue and its resolution, you will also use various tools for this purpose

Requirements

  • No experience required
  • Strong communication and organizational skills and ability to learn quickly
  • Excellent verbal and written communication skills in Polish (Native) and English (B2)
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Benefits

At Codete, we value the skills and passion people bring to our projects.
On top of the competitive salary, we offer additional benefits:

Atmosphere
and Values

  • fair and supportive community

  • integration and team-building events

  • flexible working hours

  • possibility to work remotely

  • international business trips

Growth
and Development

  • individual career approach

  • technical and soft skills trainings

  • switching between projects and technologies

  • participation in external conferences

  • English lessons

Knowledge
and Culture

  • Codete meetups and online events

  • CodeteCON conferences

  • open source and R&D department initiatives

  • well-stocked internal library

  • support for your ideas

Health
and Relax

  • private healthcare package

  • MultiSport package

  • sports and recreation events

  • chillout room

  • fresh fruits and juicer

Recruitment process

We make an effort to assess your skills best and match them to a project which meets your expectations.

Step 1
1
Apply
Send your resume. Successful applicants will receive an invitation for a job interview in our office or remotely via Skype.
Step 2
2
Job interview
You will meet our HR and Tech Recruiters. Your knowledge will be assessed during the interview process.
Step 3
3
Meeting with Product Owner
You will find out more about the project and meet key people in the team.
Step 4
4
Welcome on board

Extended feedback

The Codete Evaluation Report™ is individually tailored for every candidate. It identifies strong points and possible deficiencies to work on with recommendations. CER is an extensive document, which will be sent by mail.

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Contact

Kraków

ul. Na Zjeździe 11
30-527 Cracow
Poland

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Lublin

ul. Wojciechowska 7E
20-704 Lublin
Poland

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Berlin

Wattstraße 11
13355 Berlin
Germany

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